Shipping policy

Shipping Policy – Lunar Clothing

Shipping & Dispatch Time

  • Order Processing & Dispatch: 9–10 business days on average.

  • Delivery Time (Post Dispatch): 3–7 business days depending on your location.

  • Delivery times are estimates only and may be affected by weather, logistics delays, or other unforeseen factors.

Exchange & Return Policy

  • No Exchange / No Return – except in case of damaged products.

  • You must notify our customer support team within 12 hours of receiving a damaged product, along with clear photos and your order number.

  • If approved after review, an exchange for the same product will be arranged.

  • Products must be in original packaging and unused to qualify for exchange.

  • No refunds are provided.

Exchange Contact Modes:

Shipping Partner

We have partnered with DTDC, one of India’s leading logistics providers, to ensure prompt and secure delivery of your orders.

Security Precautions

We maintain appropriate physical, electronic, and procedural safeguards to protect your information. Whenever you access your account details, we provide a secure server. Once we have your information, we follow our security protocols to prevent unwanted access.

However, by using the Platform, you acknowledge the inherent risks of transmitting data over the Internet. Users are responsible for safeguarding their account login and password records.

Shipping Charges

  • Domestic Orders: Shipping costs are calculated at checkout based on package weight, size, and destination.

  • Free Shipping Offers: Orders above a certain value may qualify for free shipping. Please check our website or contact support for current offers.

Sustainable Commitment

We are dedicated to sustainability. From eco-conscious packaging to working with responsible logistics partners, Lunar Clothing continuously strives to minimize its carbon footprint.

Warranty Policy

  • No Warranty: All products are sold “as is” with no warranties (express or implied) on durability, suitability, or usage.

  • While we don’t provide warranties, we carefully select and deliver products that meet our strict quality standards.

Quality Assurance

At Lunar Clothing, we stand by the quality of our products. If you have any concerns about your order within 12 hours of delivery, please contact our customer support team. We will review your concern and provide a fair resolution.

Customer Support

For any questions, issues, or support:
📧 Email: thelunarclothing@gmail.com
📞 Phone: +91 96775 14423